Next week BabSim is again going international! We are engaged for multiple
deliveries of the ITIL
Foundation course for a client of ours headquartered in Haifa, Israel. It
should be a fun couple of weeks. ITIL training has been pretty
popular here so far this year, so I thought it would be a good idea to give a
refresher on what exactly ITIL training is as well as showing you our
guaranteed to run ITIL classes.
IT Service Management (ITSM) is a discipline for managing information
technology (IT) systems, philosophically centered on the customer’s perspective
of IT’s contribution to the business. ITSM stands in deliberate contrast to
technology-centered approaches to IT management and business interaction. IT
Service Management certification helps distinguish those who have a deep
understanding of best practice for ITSM and are capable of implementing these
concepts to some degree immediately. Certification is also the foundation for
developing a career path in IT Service Management.
Here’s what we have coming up! Remember, they’re all guaranteed to
run!
ITIL
Foundation Certification
The ITIL 2011 Edition course is the entry level
certification course for IT Service Management Best Practices training in
ITIL. This course covers the latest version of core ITIL best practices
presented from a lifecycle perspective. The course introduces the principles and
core elements of IT service management (ITSM) based on ITIL 2011 Edition. ITIL
2011 Edition is comprised of five core publications: Service Strategy, Service
Design, Service Transition, Service Operations and Continual Service
Improvement, promoting alignment with the business as well as improving
operational efficiency.
3/11/13-3/13/13
ITIL
Operational Support and Analysis
The ITIL Intermediate Qualification: Operational Support and Analysis (OSA)
Certificate is part of the ITIL Intermediate Capability stream, and one of the
modules that leads to the ITIL Expert in IT Service Management Certificate. This
5 day course immerses students in the practical aspects of the ITIL v3 Service
Lifecycle and processes associated with the Operational Support and Analysis of
services and service delivery.
4/15/13-4/19/13
ITIL
Planning, Protection and Optimization
This ITIL Intermediate Qualification: Planning, Protection and Optimization
(PPO) Certificate is part of the ITIL Intermediate Capability stream, and one of
the modules that leads to the ITIL Expert in IT Service Management Certificate.
This 5 day course immerses students in the practical aspects of the ITIL v3
Service Lifecycle and processes associated with Planning, Protection and
Optimization of services and service delivery. You will focus on the
operational-level process activities and supporting methods and approaches to
executing these processes. The course is designed using an engaging
scenario-based approach to learning the core disciplines of the ITIL best
practices, and it helps you prepare for the associated exam offered on the last
day of the course.
3/4/13-3/8/13
ITIL
Service Offerings and Agreements
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA)
Certificate is part of the ITIL Intermediate Capability stream, and one of the
modules that leads to the ITIL Expert in IT Service Management Certificate. By
implementing ITIL Service Offerings and Agreement best practices, IT departments
can ensure high levels of customer satisfaction by integrating demand and
supplier management with the service portfolio and service catalog. Students
will learn how to plan, implement and optimize the Service Offerings and
Agreement processes and gain the knowledge required to prepare for the
certification exam.
2/18/13-2/22/13
ITIL
Service Design
This 3-day will teach students how to plan, implement and optimize the
Service Design processes. ITIL Service Design best practices enables IT
departments to design services and govern practices, policies and procedures
that facilitate the introduction of services into a live environment, thereby
ensuring quality service delivery, customer satisfaction and cost-effective
service provision. Students will gain the skills required to take the ITIL
Intermediate Qualification: Service Design Certification Exam.
3/4/13-3/6/13
If you’re still confused on which ITIL classes to take, have a look at our ITIL training
tracks!
-Matt
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